At TinyLabubu, customer satisfaction is our priority. If you are not satisfied with your order, we have a simple and transparent return policy.

Return Period

You have 2 business days after receiving your order to request a return.

Eligibility Requirements

To be eligible for a return, the item must be:

Unused and in perfect condition

In its original packaging

Accompanied by proof of purchase (order number or confirmation email)

Items showing signs of wear, damage, or not meeting the above conditions may be refused.

Exchanges

If you wish to exchange an item (model, color, or version), please contact our support team: support@tinylabubu.com

Exchanges are accepted subject to availability.

Refunds

Once your return has been received and inspected, we will send you a confirmation email.

If your request is approved, the refund will be automatically issued to your original payment method within 3 to 7 business days.
Shipping costs are non-refundable.

Return Shipping Costs

The customer is responsible for return shipping costs unless the item is defective or we made an error in your order.

Non-Returnable Items

For hygiene or personalization reasons, some products cannot be returned (if applicable).

Examples: custom-made products, personalized limited editions, opened sealed items.

How to Make a Return?

Contact us at: support@tinylabubu.com

Include your order number and the reason for the return.

We will provide you with the return address and instructions.

Send your package and keep the proof of postage.

Once received, we will process your request within 48 hours.
Customer Service
For any questions regarding returns or exchanges, our team is available by email: yotia07@gmail.com